Terms and Conditions

Return policy

Due to the bespoke nature of our products we can’t offer a refund or exchange if you change your mind once the order has been placed with our suppliers.

However if the product is faulty or damaged or incorrect we will do everything in our power to make it right and provide you with the correct item as ordered it. If for some reason that is not possible we will provide you with a refund.

Where a refund is due, this will be processed onto the credit/debit card or via Stripe with which the purchase was made, within 2 working days from the date the returned goods are received. 

Refunds may take 5-7 working days to reflect against an account, depending on the bank.

Session fees used to book a photoshoot can be fully refunded if you provide us at least 48h notice. Alternatively we will endeavour to find a new time suitable for the photoshoot. If the photoshoot has to be cancelled by uber photography we will provide you with a full refund of the session fee.

Gift vouchers are not refundable or redeemable for cash. Gift vouchers may be transferred to a third party.

Should you have any queries please email info@uberphotography.com.au with your order details of the issue.

Delivery Policy

A 50% deposit for any order shall be paid at the purchasing session. The balance of the total order is due on or prior to collection of your order.

Delivery times: Due to the bespoke nature of our products delivery times vary based on the product type; below are our estimated delivery times.
* Please note during the Christmas and Holiday season products may take longer as most suppliers close over the holiday season.

Framed prints, wood prints, acrylics, canvases & digital images: 2 weeks
Albums: 5 weeks

If there are any delays during the production we will inform the client of the new estimated delivery time

* Payment Plans
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A 10% deposit of the total order amount is required to start a payment plan. Once 50% of the total amount has been received the order will go into production and can be collected by the client as soon as the order is ready.

Costs of Recovery

The debtor/s shall pay for all costs actually incurred by Uber Photography Pty Ltd in the recovery of any monies owed under this Agreement including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.